Portugal Advanced Health
Portugal Advanced Health or PAH is an innovative and pioneering project in the area of health in Portugal, specializing in hyperbaric treatments at 1.4atm (atmosphere).
Project Challenges
There is a need for an online presence and exposure to publicize their services and business expansion.
The automation of processes to make the daily internal management more effective, allowing immediate response to the customer, increasing their retention and subscription to new services, such as treatments.
Project Challenges
There is a need for an online presence and exposure to publicize their services and business expansion.
The automation of processes to make the daily internal management more effective, allowing immediate response to the customer, increasing their retention and subscription to new services, such as treatments.
Solutions
Buzzvel analyzed PAH's needs with the client and built a strategy that fills them. In this way, we developed that mirrors the brand's mission and vision, the business's specialties, and the treatments it offers, allowing the customer to schedule an appointment in the desired thing immediately.
Developed a CRM that allowed the customer to immediately schedule appointments, examinations, and treatments, as well as the internal and daily collection of data, made available through detailed weekly reports.
We also developed an automated Call Center and Chat System through Twilio and Jivochat integration. Through a Chat Bot, PAH interacts with the website user and immediately collects data for later contact.
Results
Using the new website, PAH started to be present online, which allows the customer to consult all the necessary information about the services, specialties, and treatments it provides.
In the new CRM, the PAH employees started using the system to book and schedule appointments, examinations, and treatments without paper.
The CRM also makes detailed reports available to PAH with daily data collection, cross-referencing data, demographics, and customer behavior, which proved to be essential for the knowledge of your target audience, the actual core of the business, and the most sought-after specialties.
With the daily data saved in CRM, it was possible to gradually analyze the viability of investment by PAH, thus realizing where it would be safer to invest for the project's growth.
In just two months, with the data analysis available, PAH identified the process that led to the loss of a lead through the website, leading to its optimization: from (Contact > Exams > Consultation) to (Contact > Consultation > Exams).
After this optimization, they increase 100% in appointments and treatments.
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